Useful Information - FAQs
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Applying for a home:
All our properties are advertised via 'Rightmove', if you have seen a property you wish to be considered for you can request a viewing online via our online form, call us or contact us via the listing on Rightmove. Properties do rent quickly so do not delay if something looks ideal for you. You can also register with is online and advise us that you wish to be considered for vacant properties in the future that come available, this can be done via our online register with us form.
Online Form: Register for a property or arrange a viewing
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Tenancies:
Your 'Short Assured Tenancy' has a fixed term of at least 6 months. When the fixed term ends, if neither you or your landlord gives valid notice to end the tenancy, it is renewed for the same amount of time.
You and your landlord can also agree to extend the tenancy for a different period of time to move out when your fixed term ends. We understand different tenants have different needs, if you require a short term let ask staff if this is an option.
You must give your landlord written notice at least 4 weeks’ before the end date.
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Paying your rent:
As standard all rental payments must be made monthly by standing order, other arrangements may be made under certain circumstances, ask staff if you have any questions about alternative payment options. We accept tenants who are in receipt of benefit subject to standard reference checks and maintaining your rent payments, tenants who fail to maintain rent payments may be subject to additional costs or lose their home.
Always talk to us if you are struggling and we can often reach a solution to assist you through a temporary difficult time.
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General Repairs:
General repairs to your property are repairs that are not causing a danger or will not harm your property or yourself, these can include broken or non working white goods, issues with windows, non locking doors or fixtures within your property, they do not generally include plumbing, electrics or structural damage resulting in flooding etc.
To report a General Repair use the 'Report Repairs Form' or call us on: 07468 913 535.
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Emergency Repairs:
Repairs that are classed as emergency include electrical faults that are dangerous, flooding, plumbing and boiler issues, broken access locks and broken windows etc.
To report and 'Emergency Repair' call us immediately on: 07468 913 535
You can use our online reporting form, please indicate the report is urgent when completing the details. Report online Form
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Deposits:
All tenancies are subject to standard reference checks, upon your acceptance as a new tenant you will be required to pay one months deposit equal to your property rent figure and a month in advance of the same sum. Deposits are held securely and returned to you once an exit inspection has been carried out and providing you have given the correct notice, the property is in good order and you have no arrears on your rental account.
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Ending a tenancy:
We understand circumstances change and tenants require to move on, your lease will outline in full the terms for ending your lease and your obligations with regards to ensuring your property is returned to the landlord in the condition it was initially rented to you the tenant, we request that you give a 'full 4 weeks notice' in writing to the landlord of your intent to vacate your home with us. Please include your full property name, your details, your reason for leaving, and the date you wish to vacate the property.
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Corporate letting services:
We are pleased to offer properties when available to employers and agencies based on standard reference checks etc.
If you require accommodation for your staff or for your clients please call us we are more than happy to help and can look at flexibility where applicable to the circumstance.
You can email us via our contact page or telephone us on: 07468 913 535
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Here to help.
We're standing by to answer any questions you may have and to offer support when you need it.
With over 25 years experience in property development, lettings and sales we can support tenants with any concerns they may have.
Our Contact Details:
Telephone: 07468 913 535
Email: enquiries@lornecourt.co.uk
